FAQ

Product information and availability

Online orders cannot be changed once you have clicked “Place Order.” If you want to add a piece to your order, you will need to place a new order.

If a piece is available online, it will have a “Buy” button with the detailed description below the enlarged image.

Only the original artwork (paintings and sculptures) shown online can be purchased through the website. If a piece is not available online, it will not have a “Buy” button with the detailed description (at the bottom of the enlarged image).

If you are interested in buying a print or piece that is not available online, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

All prices are listed in Canadian dollars and all orders are processed in Canadian dollars.

The prices listed online are the same as those shown in the gallery. There are no administrative or shipping fees added to online prices.

Online prices do not include sales taxes. The sales tax on an order depends on where it is being sent. The federal Goods and Services Tax (5% GST) and the Québec Sales Tax (9.975% QST) apply to works shipped to Québec. Only GST (5%) applies on works shipped to Alberta. The harmonized sales tax (HST) applies to the following provinces: Ontario (13%), Nova Scotia (15%), Prince Edward Island (15%), New Brunswick (15%), Newfoundland and Labrador (15%). GST (5%) and provincial sales tax (PST) apply to works shipped to British Columbia (7%), Manitoba (7%) and Saskatchewan (6%).

All dimensions are in inches and are rounded to the nearest inch or fraction of an inch. Dimensions may vary slightly due to variations in the frames and canvases or at the artist’s discretion. Unless otherwise stated, the dimensions listed in the detailed description refer to the actual size of the unframed piece.

For paintings, dimensions are given as length x width. In other words, a 40" x 30" painting is vertical (portrait orientation) and a 30" x 40" painting is horizontal (landscape orientation).

Unless otherwise stated in the description, the prices include framing.

Unless otherwise specified, paintings are framed in a brushed gold floating frame (see close-up of the moulding below). This frame adds two inches (2") to the piece’s dimensions. The final (framed) dimensions of each painting, as well as an image of the moulding, appear in the detailed descriptions of pieces that are offered with frames.

Floating frames are a popular choice amongst our clients. As the name suggests, they create a “floating” effect by leaving a quarter-inch (¼") gap between the gold moulding and the sides of the canvas. The bottom of the housing is black. This frame’s size and simple appearance mean that it does an excellent job of providing support while keeping attention on the piece. Its simple, elegant style and neutral colour fit well with any type of decor.

The gallery uses moulding made of laminated wood, not polyurethane.

Yes, you can buy pieces unframed, even if they are offered with a frame. If you choose not to have a piece framed, the price will be reduced to reflect that. If you would like to purchase a piece without a frame, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before placing your order.

Our frames are made by an external partner, so it is difficult for us to offer custom framing. Furthermore, we use a single manufacturer and a limited selection of mouldings so that we can offer very competitive framing rates. For that reason, if you would like to change the framing of a piece offered online, we recommend purchasing the piece unframed and having it framed separately, at your convenience. If you would like to purchase a piece without a frame, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Pieces on thick canvas wrap are painted on gallery canvas, which is stretched around a wood frame that is approximately one and three-quarter inches (1¾") thick. The canvas is stapled to the back of the wood. The staples, D-rings and wire are not visible once the piece has been hung. The sides of the canvas are usually painted, either in black or a colour used in the piece, allowing the painting to be displayed without a frame. Gallery canvases are generally hung as-is, but can also be framed by a professional framer.

These pieces are painted on gallery wood panels—smooth boards glued to a wood frame that is about one and three-quarter inches (1¾") thick. The staples, D-rings and wire are not visible once the piece has been hung. The artist may or may not choose to paint the sides of the piece. The wood allows the piece to be shown without a frame. Pieces on gallery wood panels are generally hung as-is, but can also be framed by a professional framer.

Each original work of art sold by the gallery comes with a signed and completed certificate of authenticity. The certificate comes in an envelope attached to the package or the back of the canvas.

Yes, a hanging wire is attached to the backs of all paintings offered online and in the gallery. The paintings also have hooks on the back.

Yes, of course! Please contact our bilingual customer service if you would like more photos and close-ups of a piece and/or its framing. Don’t hesitate to ask about our personalized “photomontage” service, which lets you see the pieces in the space reserved for them.

We make every effort to display the works on auptitbonheur.com as faithfully as possible. However, we cannot guarantee that the colours on your screen are accurate. The image depends on a number of factors related to the operation and use of your computer. If you have any concerns, please do not hesitate to contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com. We may be able to provide more images.

If you have any questions, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Ordering

No, you do not need to create an account to order from auptitbonheur.com. However, you will need to provide billing, mailing and payment information for each order. Credit card numbers and the personal information needed for online payment are only shared with the external provider that processes online transactions. As a security measure, we do not store any credit card numbers provided as part of an online transaction.

Once an order has been placed, it cannot be cancelled. If you have accidentally clicked on “Place Order,” please refer to the Return Policy and contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com as soon as possible.

Online orders cannot be changed once you have clicked “Place Order.” If you want to add a piece to your order, you will need to place a new order.

Please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com as soon as possible to make sure the piece is sent to the right address.

Once your order has been placed, you will receive two emails:

(1) A confirmation that the order has been received by the gallery. This order confirmation email will automatically be sent to the email address you provided during the purchase within 10 minutes.

(2) An acceptance email notifying you that we have accepted your order. This email will be sent to the email address you provided during the purchase within one business day. It will include a PDF of the official invoice, the digital photo of the piece(s) purchased, and information about shipping.

. If you do not receive either of these emails, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com as soon as possible.

While the order confirmation email does confirm that the order has been paid for, it is not an invoice. The official invoice will be sent to you as a PDF attached to the order acceptance email within one business day of the order. We will also provide a physical copy of the invoice in an envelope attached to the package.

If you do not receive your invoice, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

If you have any questions or need help placing an order, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Payment

We accept payments by Visa or MasterCard. You will need to fill out all of the required information (including the credit card number, security code and expiration date) when placing the order.

We are currently unable to accept other payment methods for orders placed online. We cannot accept online payments by PayPal, American Express credit card, debit card, gift certificate or eTransfer at this time. However, we accept American Express credit cards and eTransfers for orders placed over the phone or in the gallery. Debit cards and gift certificates can also be used in the gallery at any time. Please do not hesitate to contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com for more information.

The full amount of your purchase is automatically charged to your card when you place your order.

If your payment is declined, your order will be cancelled and you will see a notice informing you that the transaction has failed. If you still wish to purchase the piece(s), you will have to place the order again with a different card.

We cannot offer instalment plans for online orders. All purchases made through auptitbonheur.com must be paid in full.

Our Courtesy Service allows customers to spread payments for gallery or phone purchases over a set period (6, 12, 24, 36, 48 months or more) without fees or interest. For example, a $3,600 CAD purchase could be paid in:
6 instalments of $600/month
12 instalments of $300/month
24 instalments of $150/month
36 instalments of $100/month or other, depending on the agreements made.
Payments are made by monthly withdrawals from a credit card. The item will be shipped immediately.

If you wish to use our Courtesy Service or learn more about our payment options, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Shipping and delivery

We ship online orders anywhere in Canada*. Orders cannot be delivered to a P.O. box; please make sure to provide a valid street address.
* Some restrictions apply to certain remote areas, including Nunavut, Yukon and the Northwest Territories. Call 1-855-665-2060 for more information.

Shipping is free for orders within Canada*. What’s more, we offer free packing and handling for purchases. * Some restrictions apply to certain remote areas, including Nunavut, Yukon and the Northwest Territories. Call 1-855-665-2060 for more information.

Products purchased through the site may only be sold and shipped to customers in Canada; auptitbonheur.com does not currently allow online shopping for international customers. However, if you live outside of Canada and wish to purchase a piece, you may contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

International orders, including those from the United States, are not subject to the Canadian federal goods and services tax, provincial sales taxes or other Canadian taxes and duties on product orders. For international orders**, shipping costs are based on the destination, weight, size and value of the piece(s). They include any taxes and customs duties that may be imposed by the authorities of the country of destination.

** Some restrictions apply to international shipping of oversized or fragile pieces. Call 1-855-665-2060 for more information.

If you want to have pieces shipped to different addresses, you must place separate orders.

Online orders are shipped via courier companies (Purolator or UPS) or Canada Post and can be shipped anywhere in Canada. We reserve the right to choose the best shipping service for the parcel’s size, weight and destination. If you live in Québec and wish to receive your package by bus (at the closest Expedibus service point to you) or pick up your purchase at the gallery, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before placing your order.

Delivery times vary depending on the mailing address, package size and delivery method chosen. Deliveries are generally made within 1 to 9 business days (Monday to Friday, excluding public holidays). Packages are delivered within normal business hours.

Our art is carefully packed in high-density, triple-layer cardboard and/or custom Styrofoam boxes. Our packaging is very secure and tailored to the size and weight of each piece.

Once the online order has shipped, Canada Post, Purolator or UPS will confirm that order has been picked up and left the gallery by sending an email to the address provided during the purchase. You can track the package using the tracking number provided in the shipping confirmation. If you did not receive a tracking number, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com.

Deliveries are made during normal business hours, Monday to Friday, excluding public holidays. We cannot guarantee an exact delivery date or time due to delivery volumes and potential changes to delivery routes. We understand that it’s not always easy to be at home to receive your packages, so we can offer other, more flexible delivery methods or make arrangements to let you know your estimated delivery date in advance. If you are interested in one of these options, please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before placing your order.

Once an order has been placed, it cannot be changed. However, if there is a mistake in the mailing address, we will make every effort to prevent the order from being shipped to the wrong address. Please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com as soon as possible if there is a mistake in the mailing address.

When possible, we always choose the “signature required” option so that packages aren’t left unattended at their destinations.

If you’re not home when your order is delivered, the package will be given to a third party at your address. If no one is available to take possession of the package, it will be held at the postal outlet (Canada Post) or sent to the nearest drop-off point (Purolator and UPS) for later pick-up or delivery. You will receive a delivery notice to indicate where and how to pick up your package.

If you experience shipping problems, please contact our bilingual customer service as soon as possible by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com. We will start trying to locate the package with the carrier and follow up on the situation. Please note that we assume full liability for the loss of artwork purchased through auptitbonheur.com.

Our skilled employees do everything possible to ensure that parcels reach their destination in perfect condition. However, while such situations are extremely rare, items may break in transit despite our precautions. For that reason, you must examine your package as soon as you receive it. If you receive a damaged item, you must:
- Notify the delivery person of the package’s condition and have them sign the delivery slip to that effect
- Clearly photograph the outer packaging and any damage to its contents, then email the photos to info@auptitbonheur.com with a detailed description of the damage within 48 hours of receiving the package

If you fulfil at least one of these conditions, the damaged piece may either be refunded in full, replaced by a piece of equivalent value or credited for a future online or gallery purchase, at your choice. Please contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com as soon as possible to discuss your choice.

Returns

If a piece purchased online via auptitbonheur.com does not meet your expectations, you may return it under the following conditions.
- Up to 48 hours after receipt of your order:
- Refund equal to 90% of the total cost of the returned work, including taxes
- Return of the piece in its original box, at the Gallery’s expense

- Between 48 hours and 10 days after receipt of your order:
- Credit on future purchases equal to 90% of the total cost of the returned piece, including taxes
- Return of the piece in its original box, at the Gallery’s expense

If a piece purchased online via auptitbonheur.com does not meet your expectations, you may exchange it under the following conditions.
- Up to 10 days after receipt of your order:
- Exchange value equivalent to 100% of the total cost of the work to be exchanged, including taxes
- Exchanges of equal or greater value accepted
- The work must be returned to the gallery, in its original box and at your expense. We do not accept exchanges by mail or courier

For returns, you must first contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com. We will then start the process to ensure that the piece is returned to the gallery safely, at our expense.
Note: This step is necessary for returns. Once you have contacted customer service, the Gallery will email you an email with a prepaid return label. The piece and its frame (if applicable) must be returned in their original state, in perfect condition, in the original box.

For exchange a piece, you must contact our bilingual customer service by phone at 1-855-665-2060 (toll-free) or by email at info@auptitbonheur.com before coming to the gallery. The piece and its frame (if applicable) must be returned in their original state, in perfect condition, in the original box.

Once we receive your return, we will process your order within 1–5 business days. You will receive an email notification once the return has been processed. If applicable, you will receive a credit for future purchases or a refund will be credited to the original payment method. Note that it may take up to 3 to 5 additional business days for your financial institution to process a refund.

Contact

The gallery is located at 265 Boulevard de Comporté in La Malbaie, in the beautiful Charlevoix region of Québec (Canada). La Malbaie is located on the north shore of the St. Lawrence River, about an hour and a half (1.5 hours) drive from Québec City. Here are the driving instructions to get to us.

From Québec City, take Route 138 E towards Ste-Anne-de-Beaupré to Baie-St-Paul. When you arrive in Baie-St-Paul, you will have the choice of continuing on the 138 E to La Malbaie or taking the 362 E, also called the “Route du fleuve.” It runs along the river and is considered one of the most beautiful scenic routes in Canada. If you choose the 362 E, note that it becomes Boulevard de Comporté when you reach the village. After you cross the railway track and an intersection, the gallery will be on your left. If you decide to stay on the 138 E, once you arrive in La Malbaie, do not take the bridge. Follow the road (which will become Boulevard de Comporté). You will pass a shopping mall on your right. When you reach the Irving gas station on your left, the Gallery will be 100 metres away on your right.

Galerie d’art Au P’tit Bonheur
265 De Comporté Blvd.
La Malbaie, Qc G5A 2Y6
418-665-2060
1-855-665-2060
info@auptitbonheur.com

Thank you for your interest in Au P’tit Bonheur. Please email your portfolio to info@auptitbonheur.com.

Your portfolio must contain:
A link to your website and/or social media accounts (e.g. Facebook), if applicable
5-10 photos of recent pieces (from the last 6 months) in .jpg format
Your artist profile
Your artistic approach
A complete list of galleries and/or venues where your work can be seen (if applicable)
A current price list, valid for the next 6 months

We do not accept portfolios received by any other means, such as by mail or walk-in visits. We will not return portfolios to the sender. We respond to each request within 10 days.

Please send your résumé and a cover letter to Marie-Ève Tremblay at info@auptitbonheur.com. We thank all applicants in advance for their interest. However, only chosen candidates will be contacted.