Online purchasing policy

Online purchasing policy

 

Au P'tit Bonheur Art Gallery, referred to in this policy as "the Gallery", operates the auptitbonheur.com website. The Gallery is committed to making your shopping experience on its website enjoyable, simple and efficient.

The Gallery requests that you carefully read this online purchase policy. By making an online purchase, you acknowledge that you have read and understood the Terms of Use of the website and this Purchase Policy and agree to abide by them and any changes.

 

Online orders

From the auptitbonheur.com website, it is possible to view more than 700 original works of art, paintings and sculptures, and to read the information available on each work before adding it to the shopping cart. For each work, a window containing a larger image and a detailed description is visible when the thumbnail of the work is selected from the artist's page. A user of the site who wishes to purchase a work simply clicks on the "Buy" button at the bottom of the enlarged image and the work is automatically transferred to the shopping cart. The contents of the shopping cart can be viewed at any time by clicking on the shopping cart icon in the upper right-hand corner of the screen. The contents of the shopping cart can be modified at will, in particular to remove items that are no longer intended for purchase (by clicking on the basket icon to the right of the item description).

 

Only original works, paintings and sculptures can be purchased online. Clients and website users who wish to purchase one or more reproductions may do so by contacting the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

Once the online shopping session is complete, and the shopping cart is checked, simply click on "Payment" to fill in the fields for billing address, delivery address and payment method. A summary of the transaction will appear on the screen, including a summary of the items ordered, the purchase price of each item and the applicable taxes.

 

Checking the order

The shopping cart, billing, delivery and payment details can be checked and modified as many times as desired before clicking on "Place Order", which is how the online purchase will take effect. Once the transaction is completed, the total amount of the order will be automatically debited.

 

Please note that it is not possible to cancel or make changes to an online order once all steps of the order have been completed. Customers who have inadvertently clicked on "Place Order" should refer to the Return Policy - Online Shopping and contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com as soon as possible.

 

Confirmation and acceptance of the order

When a user of the website auptitbonheur.com places an order online (by clicking on "Place Order")he/she receives an automated email notifying him/her of the receipt of his/her order at the Gallery. This order confirmation email will be sent to the email address provided at the time of purchase, within 10 minutes of the order. This document confirms payment, but is not an an invoice. The order constitutes an offer to the Gallery to purchase the items specified in the order confirmation for the price and subject to the terms and conditions set out in the order confirmation. The Gallery is not bound by orders until it has accepted them.

 

The acceptance of the order by the Gallery is evidenced by a second e-mail that the Gallery sends to the customer at the e-mail address provided at the time of ordering. This email will be sent to the customer within one working day of the order. following the order. It will include the official invoice in PDF format, the digital photo of the works purchased, as well as any relevant information regarding the shipping of the order. Please note that these printed documents will be included in the shipment, in an envelope attached to the package.

 

If you do not receive either of these emails, please contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

Invalid transaction

The availability of the articles presented on the website auptitbonheur.com being by nature limited, the original works are offered and visible on the pages of their artist until they are sold. It is however different for the works contained in the users' shopping cart; it can happen that a sold work still appears in a shopping cart, even if it is no longer offered. A customer who tries to purchase a work that is no longer available would see the following message appear on the screen "Some items in your cart are invalid / Certains items figurant dans votre panier ne sont plus disponibles after clicking on "Place order". If this situation occurs, customers are asked to contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

Payment

 

Currency

All prices are in Canadian dollars and all orders are processed in Canadian dollars.

 

Applicable taxes

Prices displayed on the website do not include sales tax (if applicable).

 

The Gallery charges sales tax on items ordered through its website. The sales tax rate that will apply to an order depends on the delivery address of the order. The federal Goods and Services Tax (GST) of 5% and the Quebec Sales Tax (QST) of 9.975% apply to works shipped to Quebec. Only the GST (5%) applies to works shipped to Alberta. The Harmonized Sales Tax (HST) applies to the following provinces: Ontario (13%), Nova Scotia (15%), Prince Edward Island (15%), New Brunswick (15%), Newfoundland and Labrador (15%). GST (5%) and provincial sales tax (PST) apply to works shipped to British Columbia (7%), Manitoba (7%) and Saskatchewan (6%).

 

Online pricing policy

The prices displayed on the website auptitbonheur.com are identical to the prices in the gallery. No administration or transport costs are added to the online transactions. In case of disparity between the information displayed on this website and the information available in the gallery, the information available in the gallery has priority.

 

Accepted method of payment

The transactions carried out through the auptitbonheur.com website website are payable only by Visa or MasterCard.

 

Currently, online payments by PayPal, American Express, debit card, gift certificate and bank transfer are not accepted. However, American Express credit cards and bank transfers are accepted for telephone and in-gallery transactions. Debit cards and gift certificates can also be used at any time in the gallery. Please feel free to contact the Gallery's bilingual customer service department toll free at 1-855-665-2060 or by email at info@auptitbonheur.com, for more information.

 

Online payment

All purchases made through the website auptitbonheur.com must be paid in full; the total amount of the order is debited at the time the order is placed on the website.

 

Purchase by instalments, without fees or interest

For all purchases made in the gallery or by telephone, the Courtesy Service service allows you to spread your payments over a defined period (6, 12, 24, 36, 48 months or more), free of charge and interest.

 

Example of payment terms

For a total purchase of $3600 CAD, payment can be made in :

6 payments of $600/month;

12 payments of $300/month;

24 payments of $150/month;

36 payments of $100/month or other, depending on the agreement.

Payments are made by monthly direct debit to a MasterCard, Visa or American Express credit card. The purchased work is shipped immediately.

 

The website auptitbonheur.com does not allow the purchase by online payments. However, those who wish to take advantage of the Courtesy Service However, those who wish to take advantage of the Gallery's Courtesy Service or obtain additional information can do so by contacting the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by e-mail at info@auptitbonheur.com.

 

Official invoice

All buyers who have made an online purchase on the website will receive by email the official invoice in PDF format, the digital photo of the works purchased, as well as all relevant information regarding the shipping of the order. Please note that that these documents in printed form will be included in the shipment, in an envelope attached to the package.

 

If you do not receive any of these documents, please contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

Certificate of authenticity

Each original work of art sold by the Gallery comes with a completed and signed certificate of authenticity, included in an envelope affixed to the back of the canvas or on the package.

 

Credit card registration and data retention

When making an online purchase through our site, the Gallery collects only the personal information necessary to process a current or future order. Personal information and a user's credit card number required for online payment are transmitted only to the outside vendor responsible for processing online transactions. For security reasons, the Gallery does not retain any credit card numbers provided as part of an online transaction through the website. Only the last four digits of the credit card used will be displayed in the order confirmation email to allow quick identification of the credit card used. For more information, please see the Terms of Use - Privacy Policy.

 

Delivery

 

A valid delivery address must be provided at the time of purchase. It is not possible to receive delivery to a P.O. Box.

 

Free shipping within Canada

The Gallery has over 30 years of experience in shipping art. This service is free of charge for shipments of paintings and sculptures to Canada*.

Some restrictions apply to shipping to certain remote areas, including Nunavut, Yukon and the Northwest Territories. Customers in these areas should contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

International shipments

Products purchased through the site can only be sold and distributed to customers in Canada; the auptitbonheur.com website does not allow online purchases for customers outside Canada. Those wishing to purchase can nevertheless do so by contacting the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by e-mail at info@auptitbonheur.com. Orders placed from outside of Canada, including the United States, are not subject to Canadian federal goods and services tax, applicable provincial sales taxes, or other Canadian taxes and duties associated with an order for products. For shipments outside of Canada, the cost of delivery is based on the destination, weight, size and value of the artwork and includes any taxes and duties that may be imposed by the authorities of the destination country.

 

Packaging and handling

The Gallery offers free packing and handling services for purchases to be shipped. Our knowledgeable staff will do everything possible to ensure that your shipment reaches its destination in perfect condition. Shipments are carefully packaged in custom-made, high-density, triple-ply cardboard boxes and/or Styrofoam.

 

Multiple shipping addresses

Only one shipping address can be specified per order. A customer wishing to shop online at different addresses must place each order separately.

 

Shipping services used

Online orders are shipped via courier companies (Purolator or UPS) or Canada Post and are shipped anywhere in Canada. The Gallery reserves the right to choose the most appropriate carrier based on package size, weight and destination. Quebec customers wishing to receive their package by bus (via the nearest Expedibus service point) or lcustomers wishing to pick up their purchase in the gallery should contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com before placing their order.

 

Delivery time

Online purchase orders are processed for shipment once the information provided has been validated. Orders placed outside of business hours will be processed the next business day. Delivery times depend on the destination address. Delivery is usually made within one (1) to nine (9) working days (Monday to Friday, excluding public holidays). However, please allow up to fifteen (15) working days for delivery to remote locations.

 

Deliveries are made during normal business hours, Monday through Friday, excluding holidays. Due to factors related to delivery volumes and possible changes to the delivery route of the selected shipping services, it is not possible for the Gallery to confirm the time of delivery of packages.

 

If, due to unforeseen circumstances, the Gallery is unable to deliver an item within the time frame set out in this Online Shopping Policy, the Gallery will contact the customer to advise them of the reasons for the delay and to make arrangements for the new estimated delivery date.

 

Signature required on delivery

The Gallery always uses the "signature required" option for its shipments in order to prevent a parcel from being left at its destination without anyone having taken possession of it. However, the Gallery cannot be held responsible for any failure to comply with its instructions or if the "signature required" service is unavailable in a given region.

 

Parcel tracking

At the time the online purchase order is shipped, Canada Post or the selected courier company will send an email to the email address provided at the time of the order confirming that the order has been picked up and has left the Gallery. The customer can track the package using the tracking number received in their shipping confirmation.

 

If the customer is not present when the delivery is attempted, the package will be given to a third party present at the delivery address. If no one is available to pick up the delivery, the package will be held at the postal outlet (Canada Post) or forwarded to the nearest drop-off location (Purolator, UPS) for future delivery or pick-up. A delivery notice will be left indicating where and how to pick up the shipment.

 

Please note that each additional delivery attempt involves additional costs to the sender. Although these costs are not charged to the buyer, the Gallery asks for the cooperation of the recipients to avoid additional delivery attempts, both for economic and security reasons.

 

Liability for parcels

All items purchased through the website auptitbonheur.com are subject to a shipping contract, which means that the Gallery assumes the entire risk of loss of the ordered items as soon as they are handed over to the carrier. The title of ownership of these articles is transferred to the customer when he takes possession of the package at destination, either at the delivery address provided during the online purchase order, or at the courier company's depot or at the Canada Post counter, the delivery date being taken as proof.

 

In case of of problems during transportclients are asked to contact the Gallery's bilingual customer service department as soon as possible the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by e-mail at info@auptitbonheur.com.

The Gallery will be able to take care of the tracking of the package with the carrier and the follow-up of the situation.

 

Damage and breakage

The Gallery has over 30 years of experience in shipping art. Its competent staff does everything in its power to ensure that parcels reach their destination in perfect condition. Despite these precautions and despite the exceptional nature of such incidents, it is not impossible that breakage may occur during shipment. It is therefore the customer's responsibility to examine the package upon receipt. In the event that a package is received damaged, the customer is required to :

  • to inform the carrier of the condition of the package and to have him sign the delivery note with regard to this observation;

  • clearly photograph the outer packaging and damage to the contents and email the photos to info@auptitbonheur.com with a detailed description of the damage within 48 hours of receiving the package.

If the customer meets at least one of these conditions, the damaged work received may be refunded in full, replaced with a work of equivalent value or credited towards a future online or gallery purchase, at the customer's option. To this end, the customer is invited to contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com as soon as possible.

 

Disclosure of personal information

The Gallery uses courier companies and the postal service to provide shipping services. When necessary, contact information collected from customers is shared with these companies for shipping and delivery purposes only. Although the chosen suppliers have some of the best privacy policies in the industry, the Gallery cannot be held responsible for any damages resulting from the use of this information by these employees.

 

Return policy - – Online shopping

 

Customer satisfaction has been part of the Gallery's DNA since 1986. That's why it has a hassle-free has a hassle-free return policy to make the shopping experience on its website pleasant, simple and efficient.

 

Please note that the following policy only applies to purchases made online via the auptitbonheur.com website.he website auptitbonheur.com. Customers who have made a purchase by phone and in the gallery are invited to contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com.

 

Returns

In the event that a work purchased online via the auptitbonheur.com website does not meet the client's expectations, a return without exchange is possible under the following conditions and according to the following terms.

 

  • Up to 48 hours after receiving your order:

- Refund equivalent to 90% of the total cost of the work returned, including taxes;

- Return of the work in its original box, at the Gallery's expense.

 

  • Between 48 hours and 10 days following receipt of your order:

- Credit on future purchases equivalent to 90% of the total cost of the work returned, including taxes;

- Return of the work in its original box, at the Gallery's expense.

 

It is It is the client's responsibility to contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.com to make arrangements before returning any work. Note: A return cannot be made without this step. Following this step, an email containing a pre-paid return label will be sent to the customer. The artwork and, if applicable, the frame must be returned in its original condition, in perfect condition, in the original box. The Gallery reserves the right to refuse a refund or credit if these conditions are not met.

 

Once the Gallery receives the returned artwork, the customer's request will be processed within one (1) to five (5) business days. The customer will receive an email notification once the return has been processed. If applicable, a credit for future purchases will be issued or a refund will be credited to the original payment method. Please note that it may take up to three (3) to five (5) additional business days for the financial institution to process a refund.

 

Exchanges

In the event that a work purchased online via the auptitbonheur.com website does not meet the client's expectations, a return with exchange is possible under the following conditions and according to the following terms.

 

  • Up to 10 days after receiving your order:

- Vhe value of the exchange is equivalent to 100% of the total cost of the work to be exchanged, including taxes;

- Éexchanges of equal or greater value accepted;

- ŒWork to be returned to the gallery, in its original box and at the customer's expense. No exchanges accepted by post or courier.

 

To exchange a work, it is essential that the client contact the Gallery's bilingual customer service department toll-free at 1-855-665-2060 or by email at info@auptitbonheur.combefore coming to the gallery. The artwork and any frames must be returned in their original condition, in perfect condition, in the original box. The Gallery reserves the right to refuse any exchange if these conditions are not met.

 

Shipping and handling; liability for returns

When returning a work by mail or courier (Purolator or UPS), it is important for the customer to follow the guidelines outlined in the section Returns section above. By providing the client with a pre-paid return label, the Gallery assumes the risk of loss of the returned artwork once the package is delivered to Canada Post or the courier company. Title to the contents of the shipment is then transferred to the Gallery when Canada Post, Purolator or UPS takes possession of the package from the customer. In the event that the guidelines outlined in the Returns section above are not followed, the customer assumes the risk of loss until the Gallery receives the package, at which time the Gallery takes possession of the contents.

 

 

Boundaries

 

The Gallery reserves the right to refuse any order placed on its website. In the event of an order change or cancellation, the Gallery will attempt to notify the purchaser by contacting the purchaser using the contact information provided at the time of the order.

 

Despite the security mechanisms put in place by its suppliers for processing online transactions, the Gallery reserves the right to suspend or cancel orders that, in its sole opinion, appear to be part of a transaction unusual, irregular or suspiciousat any time. The objective is to to avoid any risk of fraud against itself, its clients or its artists.

 

If the price or information for an item (as shown on the site or in the order confirmation) is inaccurate due to an error in pricing or item information, the Gallery may, in its sole discretion, refuse or cancel an order. In the event of an error in pricing, the Gallery will cancel the order in question and then contact the customer to invite them to place a new order for the item at the corrected price.

 

The availability of the articles presented on the website auptitbonheur.com being by nature limited, the original works are offered until they are sold. The Gallery can stop making a work available at any time, without notice. If the Gallery is unable to deliver an ordered item because it is no longer available, the customer will be notified by email or telephone and the order will automatically be cancelled for that item. The Gallery shall not be liable at any time for any La Galerie will not be liable at any time for any damage suffered as a result of the unavailability of an item.

 

Product information and availability

 

While the Gallery endeavours to provide accurate information on items and prices, there is always a risk of error. The Gallery reserves the right to correct any errors in item pricing or information and to change item prices at any time without notice. If the price or item information (as shown on the site or in the order confirmation) is inaccurate due to an error in pricing or item information, the Gallery may, in its sole discretion, refuse or cancel an order. In the event of an error in pricing, the Gallery will cancel the order in question and then contact the customer to invite them to to place a new order for the item at the corrected price.

 

Every effort is made to display the works of art on the auptitbonheur.com website as faithfully as possible. No can however guarantee that the representation of the colours on the screen of the users is exact. This rendering is based on numerous parameters linked to the functioning and use of their computer.

 

The availability of the articles presented on the website auptitbonheur.com being by nature limited, the original works are offered until they are sold. The Gallery can stop making a work available at any time, without notice. If the Gallery is unable to deliver an item ordered because it is no longer available, the customer will be notified by email or telephone and the order will be automatically cancelled for that item. The Gallery shall not be liable at any time for any damage suffered as a result of the unavailability of an item.

 

Confidentiality of personal information

 

The Gallery respects the right to privacy and confidentiality of its clients and users of the auptitbonheur.com website. To learn more about how this personal information is collected, used, disclosed and managed, please consult the Terms of use - Privacy policy.

 

Contact us

 

You have questions or comments toooking at the conditions for buying online on the Web auptitbonheur.comyou can contact the Gallery's bilingual customer service department at 1-855-665-2060 or by e-mail at info@auptitbonheur.com.

 

All rights reserved - Au P'tit Bonheur Art Gallery (2020)